THE BEST SALESFORCE CERTIFIED-BUSINESS-ANALYST EXAM TRAINING MATERIALS

The Best Salesforce Certified-Business-Analyst Exam Training materials

The Best Salesforce Certified-Business-Analyst Exam Training materials

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Salesforce Certified Business Analyst Certification Exam is ideal for individuals who want to advance their careers in the Salesforce ecosystem. Salesforce Certified Business Analyst Exam certification is suitable for business analysts, solution architects, developers, and other professionals who work with Salesforce technology. Certified-Business-Analyst Exam is designed to validate the candidate's understanding of the Salesforce platform and its related products such as Sales Cloud, Service Cloud, and Marketing Cloud.

Salesforce Certified Business Analyst Exam Sample Questions (Q68-Q73):

NEW QUESTION # 68
As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

  • A. Setup Audit Trail
  • B. Reports and Dashboards
  • C. Salesforce Optimizer

Answer: C

Explanation:
Explanation
The tool that the business analyst should use to help uncover any technical constraints or potential problems in a Salesforce implementation is Salesforce Optimizer. Salesforce Optimizer is a feature that analyzes a Salesforce org and provides recommendations for improving its performance, security, usability, and maintenance. It can help the business analyst identify any issues or risks in a Salesforce implementation such as unused features or components, complex configurations or customizations, low adoption rates or user satisfaction scores, etc.Setup Audit Trail is a tool that monitors and logs changes made by administrators in Setup. It can help the business analyst track who made what changes and when, but not uncover any technical constraints or potential problems in a Salesforce implementation. Reports and Dashboards are tools that display data or metrics in visual formats such as charts or tables.


NEW QUESTION # 69
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?

  • A. Reset project expectations at the next meeting with the stakeholder.
  • B. Ask an executive sponsor to address the stakeholder's concerns.
  • C. Set up a casual meeting to create a personal connection with the stakeholder.

Answer: C

Explanation:
The business analyst should set up a casual meeting to create a personal connection with the stakeholder to build trust with them as the project continues. A casual meeting is an informal conversation that allows the business analyst and the stakeholder to get to know each other better, share their backgrounds and interests, and establish rapport and empathy. A casual meeting can help to ease any tension or frustration that may have arisen during the discovery session, as well as show respect and appreciation for the stakeholder's input and feedback. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst- certification-prep/stakeholder-management


NEW QUESTION # 70
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?

  • A. Observation
  • B. Brainstorming
  • C. Prototyping

Answer: C


NEW QUESTION # 71
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?

  • A. User story
  • B. Non-functional requirement
  • C. functional requirement

Answer: C


NEW QUESTION # 72
In which of the following app markets CANT the Salesforce App be found?

  • A. AppExchange
  • B. App Store
  • C. Google Play

Answer: A


NEW QUESTION # 73
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